If you lose or change your device and do not have an alternate authentication method selected, you’ll have to delete your account and start over.

We strongly recommend setting up a second authentication method in case you ever change or lose your device. You are required to give your device a nickname to help you remember which device was used. Since face or touch unlock is specific to the device and browser, you’ll need to use the same device and browser in the future to sign in using this authentication method. We do not store your fingerprints or images. You will not see this option in the list of authentication options if your device does not have this capability. You can only use face or touch unlock on a device that supports this feature. Face or touch unlockįace or touch unlock uses either facial recognition or fingerprints to sign in to your account. If you get locked out, you’ll have to delete your account and create a new one.Īlthough you can choose from several authentication options, some authentication methods such as Security Keys, PIV/CAC cards and authentication applications are more secure against phishing and theft. is unable to grant you access to your account if you get locked out and/or lose your authentication method.

If you select text or voice message, you are required to select an additional authentication method. losing your phone), you’ll have a second option to use to get access to your account. If you lose access to your primary authentication method (i.e. We encourage you to add two methods for authentication to your account. We use 2FA as an added layer of protection to secure your information. In addition to your password, requires that you set up at least one secondary authentication method to keep your account secure.

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